TÉRMS AND CONDITIONS

General

The following terms and conditions and any other related rules that are adopted by Xport Art and made available hereunder (collectively referred to as the "Terms and Conditions of Sale") shall apply to all sales of Xport Art Products which you (hereinafter referred to as' the Customer 'or' you ') may order, either (a) by telephone via the Xport Art customer service center (hereinafter' the Customer Relations Customer "), whose telephone number and e-mail address are indicated on the web site.

These Terms and Conditions of Sale will apply exclusively to sales made through the Customer Relations Center or the web site. Xport Art may periodically modify and in its sole discretion the Terms and Conditions of Sale.

The Terms and Conditions of Sale applicable to any order made through the Customer Relations Center or the web site will be in effect at the time of placing an order on your behalf by an ambassador of Xpor Art (in the In case of an order made through the Customer Relations Center) or at the time you place your order (in the case of an order placed through the web site).

In the case of an order made through the web site, by checking the box "I accept" or another similar box in the section of confirmation of the order of the web site that you will see before sending your order to Xport Art, you are declaring to know and accept Fully these Terms and Conditions of Sale. If you refuse to accept these Terms and Conditions of Sale, you may not order any Xport Art products from the web site or through the Customer Relations Center.

Persons wishing to use the Customer Relations Center or the web site shall also, by virtue of such use, have accepted their link to our web site Terms of Use and our Privacy Policy, which are included in these Terms And Conditions of Sale by reference. Customers using the Customer Relations Center will be provided access to our Privacy Policy as set forth in the "Acknowledgment of Order Receipt" section.

Admissibility to make purchases 

You can only order products through the Customer Relations Center or through the web site (for more details, see also the sections on payment and shipping below) those persons who (a) have reached the majority of Legal age (eighteen years in most countries), (b) have legal capacity to enter into contracts, and (c) have a shipping address in any of the European countries listed in Article 12. If you are legally under age Or does not have legal capacity to enter into a contract for any other reason, your parent or guardian must place the order on your behalf and so accept these Terms and Conditions of Sale. Any order made in contravention of this provision shall be considered void.

By placing an order through the Customer Relations Center or on the web site, you represent and warrant that you are an End User Customer in good faith and will not deliver, sell or otherwise distribute Xport Art products or acquire Xport Art products for commercial purposes or any other commercial benefit. If, despite our efforts, the product is no longer available or Xport Art has legitimate reasons to believe that an order would violate these Terms and Conditions of Sale, Xport Art may reject such order.

Product availability; quantity

All orders placed through the Customer Relations Center or on the Website are subject to availability and acceptance by Xport Art.

Xport Art reserves the right to change the selection of items offered on the web site or through the Customer Relations Center and may periodically limit the number of Xport Art products that may be ordered by a Customer in a single purchase session.

The Customer Relations Center and the product information pages available on the Website may provide you with information regarding the products that are currently available for sale through those channels. Please note that only creations with a "Add to cart" button will be available for sale through the web site. You can also call the Customer Relations Center (at the phone number indicated on the web site) and an Xport Art ambassador will provide you with more information about the availability of the product and help you with your purchase.

Account registration; personal information

In order to place an order through the Customer Relations Center or on the web site, you, or the Xport Art ambassador on your behalf, will need to register and create your account online unless you select the "Buy Without Register »on our web site or through the Customer Relations Center. In order to register, you must provide valid and up-to-date personal information such as your legal name, telephone number and email address, and confirm that you have reached legal age.

Once you have completed registration of your account on the web site or through an Xport Art ambassador, you will receive an email that will allow you to log in with your account on the web site and create an access name and password for your account. In addition, you may receive a second email summarizing the personal information you provided when registering for your online account. You will be responsible for ensuring that your password and account access name are kept secret and kept in a safe place at all times. Xport Art will not assume any responsibility for any improper use of your account derived from access and use of your password and access name by third parties.

We may periodically modify the information required to make a new order or the requirements for registration. Any modification will be posted on the web site. Please refer to our Privacy Policy and Article 8 of these Terms and Conditions of Sale for more details on how we may use your personal information.

If you change any of the information you have provided to the Customer Relations Center or the web site, please access your account and update that information directly on the web site, inform the Customer Relations Center (by calling Telephone number or by writing to the e-mail address indicated on the web site) or notify Xport Art as stipulated in our Privacy Policy. Likewise, in the event that Xport Art has reasonable grounds to suspect that a third party has violated the Customer's registration, password and / or access name, Xport Art will immediately cancel and close said account and notify it by e-mail or by phone.

My Account

If you wish to place an order on the web site, your offer will be processed as follows: once you have selected a product, you can place it in your shopping cart. You can then decide if you want to continue buying other products and add them to your shopping cart (subject to availability and quantity limits) or click on "Buy". You can also delete one or more products that you have selected in the shopping cart.

If you place an order by phone through the Customer Relations Center (at the telephone number indicated on the web site), an Xport Art Ambassador will follow your offer and process the order on your behalf.

If you place an order through the Customer Relations Center or on the web site, you will need to provide other personal information, as appropriate, such as the shipping address, billing address and payment information. You will ensure that all personal information you provide to Xport Art is true and correct. Xport Art or the third parties constituting their suppliers may collect additional information at this stage for security and anti-fraud purposes. Please see our Privacy Policy for more information about how and for how long we may use or retain your personal information.

Prices, taxes and shipping

All prices shown on the product information pages on the web site or that are quoted by the Customer Relations Center include VAT, but exclude shipping and other taxes unless otherwise noted. The applicable currency will be updated based on the destination of the shipment once you provide us the shipping address.

Xport Art reserves the right to change prices and delivery costs at any time without prior notice. The price of the product in question and the delivery costs shown on the web site or quoted by the Customer Relations Center, as indicated at the time Xport Art provides you with an Order Confirmation, will be handled by Xport Art all descriptions given are indicative and may vary slightly.

Shipping charges do not appear on the product information pages, but will be added to the price of the product once you have selected the options corresponding to your delivery.

The shipping costs and the IVA will be reflected in the page of your order, that is, the last page that will appear before you are asked to confirm and send your order (in the case of an order made through the Website ), Or they will be mentioned by the Customer Relations Center (in the case of a telephone order), also appearing on your Acknowledgment of receipt of the order and on your invoice (if you have selected to receive an invoice). Shipping costs, if any, are described in the shipping policy stipulated below. Please bear in mind that IVA will vary depending on the place to which the products are to be sent.

The actual IVA associated with your purchase will be calculated at the time your order is to be sent, at which point you will receive an Order Confirmation (as defined in Article 10). Please note that if there are changes in the applicable law between the date you place your order and the date on which the Order Confirmation is sent to you, the sales tax associated with your purchase may vary. If the resulting variation is an increase in sales tax that will be applied to your purchase, we will contact you to ask you to confirm your order again.

Customer review and confirmation

You should carefully check all details before placing your order through the Customer Relations Center or on the web site, including but not limited to the details of each sale, which will be provided by the Xport Art Ambassador (at If you are placing an order through the Customer Relations Center) or the web site (in case you are placing an order through the web site).

Once you have completely reviewed your order, first check the box next to "I have read and accept the Terms of Sale" and then click on the "Order with payment obligation" button or similar on the web site in order to place your order.

When placing an order, you will be sending an offer to Xport Art for the purchase of the products that you have placed in your "Shopping Cart". Notwithstanding anything to the contrary contained herein, Xport Art reserves the right to refuse, void and terminate orders at any time for legitimate reasons. For example, Xport Art may reject, terminate or cancel your order if there is currently a dispute regarding payment of an earlier order, or if Xport Art suspects that you have violated these Terms of Sale.

Payment 

1. Payment by credit or debit card

You can pay by credit or debit card, as specified on the web site or through the Customer Relations Center.

If you place your order on the web site, you must enter your payment details in the relevant form. If you place your order over the phone, you must notify the Customer Relations Center of your credit or debit card number and your three- or four-digit security code printed on the back of your card (CVV2 / CVC2 / CID). Your telephone conversation may be recorded for security and quality control purposes except for any mention of your credit card information, which will not be. Recorded by our Customer Relations Center or coded in its entirety and used solely to process card transactions. Please see our Privacy Policy for more information about how and for how long we may use or retain your personal data and telephone conversation recordings.

All credit / debit card holders are subject to verification for validation and authorization by the card issuer. If the issuer of the card used for payment refuses authorization to pay Xport Art, you must contact the issuer of your card directly to solve this problem and Xport Art will not be responsible for any possible delay or Not delivery.

In order to process your order, we may carry out a process of prior authorization of your card. The amount of your purchase will be blocked on your card until your order is sent to the shipping address you have provided to Xport Art, at which time an Order Confirmation will be sent to you and your applicable purchase price will be charged to your card . By submitting an offer for the purchase of Xport Art products on the web site or through the Customer Relations Center, you will authorize Xport Art expressly to carry out such prior authorization and, if Xport Art deems it necessary, to transmit Obtain information (including any updated information) that concerns you from or to third parties, including your card number, among other things, with a view to authenticating your identity, validating your card, obtaining an initial authorization for your card and authorizing individual purchase transactions. Please see our Privacy Policy for more information about how and for how long we may use or retain your personal information.

2. Payment by bank transfer

You can pay by bank transfer orders made through the Customer Relations Center or on the Website for an amount greater than 2,000 Euros. Please, do not forget to mention the order reference number on your bank transfer form.

Once you place an order and select the bank transfer as payment method, Xport Art will wait until your payment is received to process your order. If funds are not credited to our bank account within seven (7) business days of placing your order, that order will be void.

Xport Art will not charge any extra for making the payment by bank transfer; However, please ensure that we receive the full amount mentioned in the Acknowledgment of receipt of the order before we process your order. Please also note that some financial institutions may charge you a commission for making a bank transfer.

Any bank transfer order will not be confirmed until the customer receives an Order Confirmation by email.

3. Payment via Paypal

You can also pay via Paypal, as indicated on the web site.

4. Security

Xport Art takes precautions - including administrative, technical and physical measures - to protect your personal data against loss, theft and improper use, as well as against unauthorized access, disclosure, alteration and destruction. Xport Art uses SSL (Secure Sockets Layer) encryption on all web pages where personal data are collected.

Although we will do our utmost to protect your personal data throughout the online sales process, we can not guarantee the security and integrity of the data you transmit to the web site, nor can we be liable for damages or losses arising from use of the Internet network such as acts of piracy. For more information about how we use and protect your information, please see our Privacy Policy.

In order to protect your transaction and prevent fraud, Xport Art will carry out an anti-fraud and credit card verification. When you place your order, you will be deemed to have authorized Xport Art to carry out such checks and, to the extent Xport Art deems it necessary, to transmit or periodically obtain information that concerns you and that you have provided to Xport Art with In order to authenticate your identity, validate your credit card, obtain an initial authorization for your credit card and authorize the transaction of a particular purchase.

Acknowledgment of receipt of the order

Once you have placed your order on the web site or through the Customer Relations Center, you will receive by email an acknowledgment of receipt of the order confirming the details of your order together with these Terms and Conditions of Sale. The Acknowledgment of receipt of the order will contain a Reference Number of the order assigned by Xport Art. We ask that you carefully consult the Terms and Conditions of Sale when you receive them and that you make sure to keep a copy of your Order Reference Number for any queries About your order.

Acknowledgment of receipt of the order does not constitute acceptance of your order. Upon transmission of the Acknowledgment of receipt of the order, Xport Art will carry out its usual security checks and then will process your order.

Xport Art Order Confirmation

Once the product you have ordered is shipped, after Xport Art has completed its security checks, Xport Art will send you a written Confirmation of the order by email.

Confirmation of the order constitutes the acceptance of your order by Xport Art and indicates the existence of a binding sales contract.

Xport Art will keep data for all orders in accordance with the requirements of applicable law. These data files may be made available to the Customer by contacting the Customer Relations Center.

Complementary services

The following complementary services will be offered, free of charge, on the Website or by the Customer Relations Center:

1. Gift wrapping and packaging with the signature of Xport Art

All of our packages are wrapped in an attractive gift wrapping, wrapped with Xport Art signature. The Xport Art box and the special wrapper can be valuable. If you or the recipient of the gift decide to return the product, the product must be provided in its original packaging.

2. Custom Products

Many products can be customized. If you would like more information, please consult the Website or contact the Customer Relations Center.

Custom Xport Art products can not be returned to Xport Art to be subject to replacement or refund. However, this will not affect your consumer rights in relation to defective products, according to the provisions below.

3. Gift Note

We offer the opportunity to include a personalized gift note within the order package.

Please note that Xport Art reserves the right to refuse acceptance of any order of products accompanied by a gift note containing expressions deemed to be reprehensible or illicit.

Shipping Policy

We will only accept delivery orders to addresses located in Europe in one of the following countries: United Kingdom, France, Belgium, Netherlands, Luxembourg, Ireland, Spain, Portugal, Italy, Germany, Austria, Denmark, Sweden, Finland, Czech Republic, Bulgaria, Greece, Poland, Hungary, Malta, Lithuania, Slovakia, Romania and Croatia. Please note that Xport Art does not ship to certain addresses, such as PO Boxes or Hotels. You can obtain more information about it on the Website or by contacting the Customer Relations Center.

Delivery costs and the estimated delivery time will be mentioned on the web site or by the Customer Relations Center before you place your order, being summarized in the Acknowledgment of receipt of the order. Please see the Website or call our Customer Relations Center for more information.

When estimating the delivery period of the package, we ask that you have the necessary time for the approval of the credit, the verification of the address and the processing of the order, as well as to receive your payment in the case that it does by Bank transfer. Once your order is processed and ready to ship, we will send you the Order Confirmation by email.

We will endeavor to the extent reasonable to ensure delivery by the carrier within the estimated time period from the date of our Order Confirmation.

Each package delivered will contain, in addition to the Xport Art product you have purchased, all the corresponding accessories, if any, a thank you card.

Bills

If you order products on the web site or through the Customer Relations Center, you, as Customer, will have the possibility to decide if you want to receive an invoice to your billing address. If you decide at the time that you do not wish to receive an invoice, you may request it later at any time by calling the Customer Relations Center (at the telephone number indicated on the web site), subject to the operation to provide data Identification number to the Customer Relations Center.

Please note that Xport Art will not send the invoice or payment details to the recipient of the gift.

Right of consumer withdrawal

If you withdraw from this agreement, we will reimburse you for all payments we have received from you, including delivery charges (with the exception of any additional costs arising from a delivery type chosen by you other than the least expensive standard delivery offered by Xport Art) without undue delay and in no case later than 14 days from the day we are informed of your decision to withdraw from this agreement.

We will make such reimbursement using the same methods of payment that you would have used for the initial transaction, unless you have accepted another modality expressly; In any case, you will not be charged any fee as a result of the refund.Please provide a copy of the SWIFT message of the initial transfer in case the payment is made by bank transfer, so that we can make a refund to the same account.

We may retain the refund until we have received the returned products or until you have provided us with proof that you have made return shipping of the products, depending on which of the two is faster.

You must send or deliver the products that you wish to return without undue delay and, in any case, not more than 14 days from the date you inform us about your withdrawal from this contract. You have met the deadline if you ship the returned goods before the 14 day period has expired. For all products we will bear the cost of returning the products, provided that you follow the return process specified below; otherwise, you will have to bear the cost of return.

The Customer will be responsible for any reduction of the value of the product if the deterioration is due to a use that does not fit an ordinary quality inspection and the functional checks of the product. "Quality inspection and functional checks" means the verification of the product in the same way as would normally be done in a retail trade. Therefore, if the product is damaged, Xport Art will deduct from the refund the cost of its corresponding repair or replacement.

Gift recipient return period

In order to guarantee your total satisfaction, Xport Art also offers the gift Recipient the same return period, provided that it complies with these Terms and Conditions of Sale.

If the product returned by the recipient of a gift does not meet our Quality Control requirements or if the recipient of the gift otherwise violates these Terms and Conditions of Sale, Xport Art will reject the return and resend the product to the Recipient Of the gift.

If a product is returned to the Xport Art online store, only the Customer may be entitled to a refund. In no case will the Recipient of a gift receive a refund, but may benefit from a product change as indicated below.

Return Process

1. Return Process

Products that have been purchased on the Website or through the Customer Relations Center may be returned to the following address: Xport Art, c / écija 2, blq A, 3ºB, Rota 11520 Cádiz (Spain).

Products that have not been purchased on the Website or through the Customer Relations Center may NOT be returned to Xport Art's online store.

In order to facilitate the return process, please follow the steps below.

First, please contact the Customer Relations Center (at the telephone number and e-mail address indicated on our web site) to inform us of your decision to withdraw from the contract and obtain a Return Number.

The Customer or Recipient of the gift, as the case may be, shall keep a proof of the return shipment, not accepting Xport Art any liability in the event that it is not possible to present such proof. Only products that have been received by the Xport Art online store will be eligible for a refund or exchange of the product, as applicable.

Each time you receive a return, Xport Art will verify that the returned product complies with these Terms and Conditions of Sale.

2. Conditions for returning a product

Xport Art products must be returned and still in a new, unused condition.

Custom Cartier products can not be returned to Cartier to be subject to replacement or refund.

Please also return the original Xport Art box and delivery package with all the protective materials in place and the labels and stickers affixed to the products. otherwise, Xport Art will have the right to discount the corresponding value of the refund made to the Customer, or to deny the products returned by the recipient of the gift.

All returns will be subject to strict quality control by Xport Art to ensure that returned products meet these requirements.

If the returned product meets the requirements of quality control, Xport Art will proceed with the refund or exchange of the product, as appropriate.

3. Product changes by Customer and Recipient

Customers and recipients of the gift may change a product purchased on the web site or through the Customer Relations Center for another Xport Art product if the product to be changed complies with these Terms and Conditions of Sale.

If a Customer or Recipient of the gift should return to the Xport Art online store a product with a view to its exchange, only the Customer will be entitled to obtain a refund of the price difference when the product subject to the return was more expensive Than the desired Xport Art product. If the returned product is less expensive than the desired product, the Customer or the Recipient of the gift, as the case may be, must pay the price difference.

In both cases, Xport Art will send an email to the Customer in which it will specify the value of the returned product, the price of the item for which the original product was changed and the difference to be paid or received by the Customer for reimbursement.

Manufacturer Warranty

Xport Art dedicates great efforts to ensure that each product meets strictly its quality criteria and that it has passed all the controls, both technical and aesthetic.

The selected products are covered by the Xport Art warranty. If you wish to repair a product covered by the Xport Art Warranty, please see the Xport Art warranty and call our Customer Relations Center for more information.

Legal guarantee

As a consumer, you may have legal rights under the applicable national law governing the sale of consumer goods; These legal rights will not be affected by these Terms and Conditions of Sale.

Repairs

For any information about repairs, please contact the Customer Relations Center (by calling the telephone number or by writing to the e-mail address indicated on the web site).

Accuracy of prices and product descriptions

While Xport Art endeavors to check the accuracy of any information you post on the web site, advertisements or catalogs or through the Customer Relations Center, Xport Art does not expressly or impliedly guarantee the accuracy, reliability or completeness of such information .

While every effort will be made to ensure that the descriptions, photographs or graphic representations of Xport Art products displayed on the web site or in the catalogs are as accurate as possible, Xport Art does not guarantee that such materials or other contents are Free of errors, whether arising from inaccuracies, omissions, obsolescence or other reasons. Therefore, the only solution for the Customer in the event of such an error is to return the product as provided in our return policy.

Final Provisions

Information and claims. If you wish to file a complaint, please contact the Customer Relations Center by writing to the following address: Xport Art info@xportart.com . For more information or to file a complaint, you may also contact the Customer Relations Center by calling the telephone number or by writing to the email address indicated on the web site.

Online conflict resolution. As a consumer residing in the European Union, you have the right to submit your claim to an Alternative Dispute Resolution entity. To consult a list of Alternative Dispute Resolution entities in your country, you can go to the European Commission's Online Dispute Resolution platform, available at the following address: http://ec.europa.eu/consumer/odr /

Totality of agreement. These Terms and Conditions of Sale, including policies incorporated herein (for example, the Privacy Policy), constitute the entire agreement between you and Xport Art in connection with the purchase of Xport Art products through the Center Customer Relations or Website, and supersede all other terms and conditions of sale.

Divisibility. In the event that any provision of the Terms and Conditions of Sale is declared partially null or impossible to apply by a court and for any reason, the nullity will affect only to the extent of that provision, without affecting the validity and applicability of all The other provisions of the Terms and Conditions of Sale.

Proof of agreement. Acknowledgment of receipt of the Order and Order Confirmation sent to you by fax or email will be deemed received when you can access them on your fax machine, computer, mobile phone or portable device. Acknowledgment of receipt of the Order, Order Confirmation and any automatic registration system employed by Customer Relations or the web site shall constitute evidence of a binding agreement between you and Xport Art.

Applicable legislation

These Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of Spain, without prejudice to conflict of laws provisions, and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

Jurisdiction

You can file a lawsuit against Xport Art in the country where you live. Xport Art may also take legal action against you in the courts of the country in which you live.

Xport Art or Customer will endeavor, first and to the extent reasonable for a period of thirty (30) days, to resolve in a friendly manner any dispute or disagreement that may arise Of or relating to the product, the Terms and Conditions of Sale or any breach thereof.